Kinlet™ — Terms of Service

Version 2026-10-22

Last updated: 22 October 2026

Kinlet is made by PurrGiants (sole trader, Business ID 2702464-3), 91800 Tyrnävä, Finland.

Provider: PurrGiants (sole proprietor, toiminimi), Finnish Business ID (Y-tunnus) 2702464-3
Contact: support@getkinlet.com

In these Terms, "we" and "us" mean the Provider, "you" means the business that installs or buys Kinlet, and "members" means the people in your community.

1. The agreement

These Terms, the Privacy Policy and the Data Processing Addendum ("DPA") together form the agreement between you and us. The DPA forms part of these Terms, so accepting these Terms also accepts the DPA.

Kinlet is an app on the Whop platform. Your use of Whop itself — your Whop account, your community, Whop's checkout — is governed by Whop's own terms, which we do not change. Where these Terms and Whop's terms cover the same thing (for example payment processing or refunds made through Whop), Whop's terms apply to what Whop does, and these Terms apply only to Kinlet.

Whop is not a party to these Terms. We alone are responsible for Kinlet. Whop is not responsible for Kinlet or for any fault or harm it causes, does not provide support for it, and has no liability arising from your installation or use of it.

2. What Kinlet does

Kinlet is a retention tool for paid online communities. It reads activity and subscription signals from your community platform, ranks members who appear to be drifting away, and sends some of them a short invitation through the platform.

Automatic mode is on by default. You can switch to manual mode at any time in the app's settings; in manual mode nothing is sent to a member until you send it yourself.

⭐ Kinlet does not guarantee that any member will stay, that any failed payment will go through, that any amount of money will be recovered, that your churn will fall, or any other business result. It is a tool that acts on signals. Figures shown in the app — including revenue at risk and impact figures — are calculated from the data the platform gives Kinlet. They can be incomplete or wrong if that data is, they are not accounting figures, and they are not a promise of what will happen.

3. Businesses only

Kinlet is sold only to businesses: people and companies who run a paid community as part of their trade or business. It is not sold to consumers. Selling memberships counts; you do not need a registered company, and a business ID or VAT number is optional.

Before Kinlet starts, and again before any paid checkout, you confirm this in the app by ticking a separate box:

I'm using Kinlet for my paid community as a business, not as a consumer.

By ticking it you confirm that you are acting for the purposes of your trade or business and not as a consumer. The confirmation is recorded with a timestamp and the version of these Terms. If you do not tick it, Kinlet does not start and checkout does not open.

Because Kinlet is sold only to businesses, rights that the law gives only to consumers — including the 14-day right of withdrawal for distance sales — do not apply. If mandatory consumer law nevertheless applies to you, the rights it gives you apply.

You must be at least 18 and have authority to bind the business you represent. You are responsible for everything done under your installation.

4. Plans and prices

Prices are in US dollars, as shown at checkout. Payments are taken by Whop (§ 9).

Current list prices (for information; the price at checkout applies): Starter $29, Growth $79, Large $179 per 30 days. Annual billing, where offered at checkout, is ten months' price for twelve months.

Billing period. The billing period is the one shown at checkout (currently 30 days).

Free trial of a paid plan. A new installation gets a paid plan free for its first 30 days: the paid plan that fits your community's number of paying members, as shown in the app when the trial starts. If we invite you with a longer trial, the whole trial is on the Large plan, whatever your community's size. No card is needed and nothing is charged. The trial is given once per business and starts when these Terms are first accepted; reinstalling does not start a new one. During the trial the plan-limit notices in § 5 do not apply. We tell you 7 days before the trial ends. After it, Kinlet continues on the Free plan unless you buy a paid plan; nothing is deleted.

The Free plan itself does not expire.

What Free shows stays free. If your installation is on the Free plan, the view that shows which members are at risk will not be moved to a paid plan for your installation for as long as we offer Kinlet. We may add new features to paid plans only. This does not oblige us to keep offering Kinlet (§ 12).

4.1 How your plan is determined

You choose your plan. Kinlet never changes your plan or your price.

Starter and Growth each cover up to a number of paying members shown at checkout and in the app. Large has no member limit. We never lower the limit of a plan you are already subscribed to during a period you have paid for. Changes to a plan's limit for existing subscriptions follow the same notice as list-price changes (§ 5.1). A member counts as paying when their membership is active on a plan priced above zero. A free trial at $0 does not count. Free members never count.

4.2 Very large communities — above 5,000 paying members

At exactly 5,000 paying members the Large price is still $179. Above that, Large costs $5 more per 1,000 paying members above 5,000, calculated per member (half a cent each) and rounded to the cent. For example: 10,000 paying members → $204.

This is never applied automatically. We contact you first, and a new price takes effect only after you agree, at the start of a billing period, and is never charged retroactively. If you do not agree, Large simply continues at $179 — nothing is limited or cancelled.

4.3 Founding price

The first 20 customers can buy Starter, Growth or Large at a founding price instead of the list price. The founding prices are $23 (Starter), $63 (Growth) and $143 (Large) per 30 days. The founding price:

• is locked for as long as that subscription stays active, with no time limit, and list-price changes under § 5.1 do not apply to it;
• ends if that subscription ends — you cancel it or it lapses after failed payments — and you don't buy another founding-price plan within 30 days (see below);
• can be restored within 30 days: if your founding-price subscription ends for any reason, you can buy a founding-price plan again within 30 days of it ending, even if all 20 places have been taken. This does not use a new place;
• moves with you when you switch plans: while your founding-price subscription is active, or within 30 days of it ending, you can buy another plan at that plan's founding price (for example from Starter to Growth). This does not use a new place;
• is for 30-day billing only, not annual;
• can be bought during the free trial. Billing then starts when you buy, and the remaining trial days are not credited.

The number of founding places left, shown in the app, is the real number not yet taken. A place is one customer (business), not one subscription. The 20 places are shared by all versions of Kinlet (for example Kinlet for Patreon), not 20 for each. The free trial does not reserve a place. When all 20 are taken, plans are sold at the list price.

4.4 Referral reward

If a community you refer subscribes to a paid Kinlet plan through your referral link, we add one free month (30 days) to your own paid subscription. The reward:

• is given once the referred community's first payment is 14 days old and has not been refunded or disputed;
• is only for customers on a paid plan at that time;
• is not given for referring yourself or a business you control;
• is limited to 12 free months per 12 months;
• is not given if the referred community subscribes through an affiliate link — each new customer earns one reward, not both;
• is time only: it has no cash value and is not refunded or paid out.

We may change or end the referral programme by telling you in advance; free months you have already earned stay yours.

4.5 Add-ons

We may offer optional add-ons at a separate price. An add-on is never added or charged without you choosing it, and your plan's price does not change because an add-on exists.

5. Plan limits and plan changes — what we commit to

These are contractual commitments.

1. Your paying-member count is shown in the app. You never have to guess which side of the limit you are on.
2. You are told at 80 % of your plan's paying-member limit, and again when the limit is passed.
3. Kinlet never changes your price or your plan. You switch plans yourself in the app. A switch is a new subscription at checkout; your old subscription ends at the end of the period you already paid for. There is no proration and no partial refund. You are never charged for two plans beyond the end of the old plan's period.
4. ⭐ If you pass your plan's limit, the period you paid for stays paid for. Your plan stays fully on until the end of that period. If it then renews while you are still above the limit — and at least 7 days after we told you — automatic actions for that period follow the Free plan (3 per calendar month) until you switch to a larger plan or fall back within the limit. Nothing is charged, nothing is cancelled and nothing is deleted. Because of growth alone, your plan can move up at most twice (Starter → Growth → Large) – only when you choose to switch, which you can do any time. If you don't switch, nothing is charged; the Free-plan limit on automatic actions applies at the earliest 7 days after we told you, and never during a period you have paid for. List-price changes (§ 5.1) and the Large price above 5,000 paying members (§ 4.2, only with your agreement) are separate.
5. Moving down works the same way. If you no longer need a larger plan, you switch to a smaller one yourself; the larger plan stays on until the end of the period you paid for.
6. A paid plan never moves you to Free on its own — Free is only ever your choice.

5.1 Changes to list prices

We may change list prices for new customers at any time. For an existing customer, a list-price change takes effect no earlier than the start of the billing period beginning at least 30 days after we notify you. This does not apply to the founding price (§ 4.3), which does not change while that subscription stays active.

6. Automatic actions are sent on your instructions

This section matters because Kinlet contacts your members.

1. Messages are sent on your behalf and in your name through your community platform. Leaving automatic mode on, or sending a message in manual mode, is your instruction to send it.
2. What automatic mode does on its own: sends up to two payment reminders when a member's payment fails — the first no earlier than 2 days after the first failure, because the platform sends its own reminder first, the second no earlier than 5 days after the first failure and only if the payment still hasn't gone through — and invites quiet members, or members who never started, to ask a question in the community chat. Finding quiet members requires a chat in your community that Kinlet can read; without one, Kinlet says so in the app.
3. What automatic mode never does: create a discount, open a support chat, contact a member you chose to leave alone (for 30 days), or message a member who is cancelling or whose trial is ending.
4. Every message Kinlet sends is logged, and you can see it in the app. 4a. A member gets at most 3 messages in any 120 days through Kinlet, whether sent automatically or by you. After that, Kinlet offers only "leave alone" for that member until the window has passed.
5. ⭐ A message never tells a member that their absence was noticed or that any tracking exists. This is enforced by the software and is not configurable.
6. Measuring whether it works. On Large, where the comparison is shown, Kinlet deliberately leaves about 5 % of discretionary cases alone and compares the outcome, unless you switch it off in settings, so that impact figures are measured rather than guessed. Failed payments are never held back, and nothing is held back on Free, Starter or Growth.

7. Your consent to member notifications. By installing Kinlet and accepting these terms, you expressly consent to, and authorise, Kinlet (as the app developer) sending in-app notifications to the members of your community through the platform's notification feature, as described in this section, on your behalf. This is the consent to communicate with users referred to in the Whop Developer API Terms, section 10. You can withdraw it at any time by switching Kinlet to manual mode or uninstalling it.

8. Leaving alerts to you. Kinlet tells you — never the member — when a paying member cancels, a paying member's payment fails, or a failed payment later goes through. The alert shows the event, the member's monthly price and the days left in their paid period, not the member's name. Kinlet checks once a day. Alerts are on by default and you can switch them off in settings.

9. Automatic pause for safety. If Kinlet's own checks find unusual automatic activity in your community — for example the same member receiving more than one automatic message in a day, or far more automatic messages than usual — Kinlet pauses automatic member messages in that community and tells you. Nothing else changes: your view, leaving alerts, billing and messages you send yourself keep working. Automatic messages resume after we have checked the cause. A pause does not change your plan, your price or your paid period.

You are responsible for:

• confirming that your own terms with your members allow you to contact them through apps you install in your community, including Kinlet — Kinlet contacts members only through the platform's notification feature and only on your instruction;
• having a lawful basis for us to process your members' data on your behalf, and your own privacy notice to your members;
• the content of any message you write, edit, approve or send, and deciding whether Kinlet's ready-made message texts, which you can read in the app before anything is sent, are suitable for your members and the countries they are in;
• complying with the laws and platform rules that apply to messages you send to your members.

You must not use Kinlet to send unlawful, misleading or harassing messages, or to contact people who have asked you not to contact them.

Indemnity. You will compensate us for claims made against us by your members or by authorities to the extent they arise from your breach of this § 6, from content you provided, or from your lack of a lawful basis for the processing you instructed.

7. Your data and your members' data

You are the controller of your members' data. We are your processor. The DPA sets out how we process it. The Privacy Policy explains what we collect about you as our customer.

Kinlet does not store members' names, email addresses or the content of any message or post a member writes. It does keep, word for word, the messages it sends to members on your behalf, so you can see them in the app. What it stores, and for how long, is listed in the Privacy Policy § 2 and § 6.

Anyone you give administrative access to your community on the platform — including moderators — can see Kinlet's information about your members. You decide who that is.

8. Availability and changes to the platform

We aim for high availability but do not offer a contractual uptime guarantee.

Kinlet depends on the Whop platform and its programming interface. If Whop changes, limits or withdraws what Kinlet can read or do, features may stop working; the app shows you which data sources are missing rather than showing an empty list as if nothing were wrong. We are not responsible for Whop's availability or decisions.

We will not delete your data as part of maintenance, a price change or a suspension, except as described in the Privacy Policy's retention section.

9. Payment, cancellation and refunds

Payments for Kinlet are taken through Whop's checkout. Whop processes the payment; we are the seller of Kinlet and are responsible for it, including decisions on refunds. Whop may also refund a payment under its own rules (for example fraud, a legal requirement or a card-network rule); a refunded period counts as unpaid. We never see your full card number.

Taxes. All prices exclude VAT, sales tax and similar taxes. We are not registered for VAT and do not charge VAT ourselves. Where VAT or sales tax applies to your purchase, Whop calculates, collects and remits it as the merchant of record for tax purposes only; any such tax is shown at checkout and on Whop's receipt. This does not make Whop the seller of Kinlet or responsible for the service. If we later become registered for VAT, any VAT that applies is added to the price from the next billing period after we tell you, including for founding-price subscriptions; the price before tax does not change.

Cancellation. You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for; we do not cut off access you have paid for. Periods already paid are not refunded pro rata, except where the law requires it or where we end the service without cause (§ 12).

10. No warranty

Apart from what these Terms expressly promise, Kinlet is provided "as is". We do not warrant that it is error-free, that every member at risk will be detected, or that any action will change a member's behaviour.

11. Limitation of liability

To the maximum extent permitted by law:

1. Our total liability arising from or relating to Kinlet, these Terms and the DPA — for all claims together — is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, and 100 euros.
2. We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost members, lost goodwill, the cost of a replacement service, or lost data kept only in Kinlet.
3. We are not liable for loss caused by messages sent on your instructions (§ 6), by content you provided, or by the Whop platform or other services outside our control.
4. Time limit. You must tell us about a claim in writing within 6 months of when you noticed, or should have noticed, what it is based on. After that the claim can no longer be made.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for wilful misconduct or gross negligence.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages or changes of the Whop platform, hosting providers or the internet.

12. Suspension and termination

We may suspend or terminate an installation that breaches these Terms or is not paid. If we end the service without cause, or because Whop withdraws the app or its interface, we refund the unused part of any prepaid period.

Ending Kinlet altogether. We may stop offering Kinlet by telling you at least 30 days in advance. We then refund the unused part of any prepaid period. No promise in these Terms — including the founding price (§ 4.3) and "What Free shows stays free" (§ 4) — obliges us to keep Kinlet running.

When the service ends — you uninstall Kinlet or we terminate it — member data is handled as the DPA § 8 and the Privacy Policy § 6 describe: member identifiers are removed within 30 days, and statutory accounting records are kept for the period the law requires. If only a paid subscription ends, Kinlet continues on the Free plan and nothing is deleted.

13. Changes to these Terms

We post material changes in the app at least 14 days before they take effect — 30 days for a list-price change (§ 5.1) and for adding or replacing a subprocessor (DPA § 5). A material change — to pricing terms, the data processed, retention periods, subprocessors, liability or termination — must be accepted again in the app before Kinlet continues.

14. Governing law and disputes

These Terms are governed by Finnish law, without regard to its conflict-of-law rules. We first try to settle any dispute by negotiation: either of us can start by writing to the other (us: support@getkinlet.com). If the dispute is not settled within 30 days of that message, it is resolved by the District Court of Oulu (Oulun käräjäoikeus) as the court of first instance.

15. Trademark

Kinlet™ is an unregistered trademark of PurrGiants (Y-tunnus 2702464-3).

16. General

Transfer. We may transfer this agreement to a company that takes over Kinlet — for example if PurrGiants later operates as a limited company — by telling you in advance. Your prices and these Terms stay the same. You may not transfer this agreement without our consent, except together with your community.

If part of these Terms cannot be enforced, the rest stays in force.

Whole agreement. These Terms, the Privacy Policy and the DPA are the whole agreement about Kinlet and replace earlier discussions. Store texts and marketing describe the product; if they differ from these Terms, these Terms apply.

Notices. We give notices in the app. You give notices by email to support@getkinlet.com.