What to write to a member whose payment failed on Whop
Two short messages and when to send them. Copy them as they are. No sign-up.
What Whop does when a renewal fails
- The membership turns Past due. You'll find it under Dashboard → Payments → Status → Past due.1
- Whop emails the member and asks them to update their payment information.
- Whop retries the charge over five days. If the payment still fails after that, Whop cancels the membership.
Whop's email comes from Whop. The messages below are for a short note from you during those five days.
The two messages
Message 1 · after 2 days, counted from the first failed charge
Your last payment didn't go through
You can update your payment method under Memberships in Whop – it takes a minute.
Message 2 · after 3 days, only if the payment still hasn't gone through
Your payment still hasn't gone through
If you'd like to stay, you can update your payment method under Memberships in Whop – it takes a minute. If the payment doesn't go through, Whop may cancel the membership.
Why wait 2 days: Whop has just emailed the member, and its first retry may already go through. Neither message has a link: the member updates their payment method in Whop, under Memberships. Two messages are enough.
Doing this by hand
It works, and it takes a few minutes a day:
- Every day, open Dashboard → Payments → Status → Past due and see who is new.
- For each member, note the day of the first failed charge. Whop cancels after five days.
- Send message 1 after 2 days, and message 2 after 3 days if the payment still hasn't gone through.
- Keep a note of who you wrote to, so you can see later who paid again.
Kinlet shows you these members while there is still time to remind them.
When a renewal fails, Whop retries the charge for five days and, depending on your settings, emails the member and cancels the membership. Kinlet is an app for Whop community owners that shows you which paying members have a failed payment, how much monthly income is at risk, and who to write to before those five days run out. Reminders reach only members who still have access to your whop, so turn on Keep access while past due (Settings → Checkout). Nothing reaches your members until you press send – unless you switch on automatic payment reminders.
Kinlet takes over the daily part:
- one list every day of the paying members whose payment failed, and how much monthly income is at risk
- these same two messages, ready to send from inside Whop with one tap
- a record of who you reminded and when
Kinlet never charges, refunds or changes a payment, and never offers your members discounts.
Kinlet is in Whop's app store review, so it won't show up in Whop's search yet. The install page is on whop.com.
Source
Read on 27 October 2026.
- Whop help center, Troubleshoot failed payments –
Whop automatically retries the charge over a five-day period
; if the payment still fails after five days, Whop cancels the subscription.